Joe's Plumbing & Rooter

Joe, Just replaced our electric hot water heater which was in bad shape. Joe was on time, very easy to communicate with, great clean job and reasonably priced.

I would respectfully stay away from this company. I called them for a plumbing service appointment and the tech never showed up during the scheduling timeframe and no one called me. I had to call them and they told me they are extremely busy and could not get out for the service appointment until later on in the week. Truly unacceptable. Also, the scheduler gave some promotion that turned into some yearly subscription that was not properly expressed during the inital call. It was a separate company called “premium home service” that I’m now trying to get my money back.

Joe is not a good person. I called him because my kitchen faucet and washer were backing up. He went on my roof with his snake, which-come to find out was a snake a homeowner would use. He did not unplug my drain and left his snake stuck and tangled in my drain. Joe did not attempt to find the real problem because he had another customer waiting, but still charged me $160 for his time. Luckily, my husband found the drain that needed to be cleaned out. I had to have another plumbing company come out to attempt remove snake, which was not entirely removed because of how it is tangled. We were charged over $600 for their time. They also had to cut drywall behind my washer to locate snake. My husband and I are out over $800 for something Joe did and never helped pay for. Oh, and part of a snake still in our drain.